e111 Frequently
Asked Questions

e111 requires a valid government-issued photo ID for KYC verification before your first withdrawal is processed. Accepted documents include a Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to submit a selfie alongside your ID document. KYC is a one-time process and is typically reviewed within 24 hours of submission.

You can reset your e111 password by clicking the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and e111 will send a reset link or OTP within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No — e111 strictly permits one account per player. Creating multiple accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account was created by mistake, contact the support team immediately to resolve it before any action is taken.

To permanently close your e111 account, contact the support team at [email protected] with your account details and a written request. Before closure, ensure all pending withdrawals have been processed. If you are closing your account due to gambling concerns, e111 recommends activating self-exclusion first, which takes effect immediately and prevents re-registration during the exclusion period.

To deposit via bKash on e111, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a designated bKash merchant number and a reference code. Open your bKash app, send the amount to the merchant number using the provided reference, and your e111 account will be credited within minutes. The minimum deposit via bKash is ৳200.

Nagad deposits on e111 are processed almost instantly — most credits appear in your e111 wallet within 1 to 5 minutes of sending the payment. During peak hours or public holidays such as Eid, there may be a slight delay of up to 15 minutes due to higher transaction volumes on the Nagad network. If your deposit has not appeared after 30 minutes, contact e111 support with your Nagad transaction ID.

e111 supports a wide range of payment methods suited to Bangladesh players. For deposits and withdrawals, you can use bKash, Nagad, Rocket, and Upay mobile banking services. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), City Bank, and Sonali Bank are also available. All transactions are processed in Bangladeshi Taka (BDT), so there are no currency conversion fees.

The minimum withdrawal amount on e111 is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfer withdrawals, the minimum is ৳1,000. There is no maximum withdrawal limit per transaction for standard verified accounts, though large withdrawals above ৳50,000 may require additional verification as part of e111's standard security checks.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 1 to 6 hours once approved by the e111 finance team. Bank transfer withdrawals may take 1 to 3 business days depending on your bank. Withdrawals submitted on weekends or during Bangladeshi public holidays such as Victory Day or Independence Day may experience slightly longer processing times. Ensure your KYC is complete to avoid delays.

e111 does not charge any platform fees on deposits or withdrawals. However, your mobile banking provider — such as bKash or Nagad — may apply their own standard transaction fees, which are outside e111's control. To avoid unexpected charges, check the fee schedule with your payment provider before initiating a transaction. All e111 balances are held and displayed in BDT.

To bet on cricket at e111, log in and navigate to the Cricket section. You will find markets for Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures. Select your match, choose a market — such as match winner, top batsman, or total runs — enter your stake in BDT, and confirm your bet. Live in-play betting is available for selected matches.

e111 offers a large library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue includes classic 3-reel slots, video slots with bonus rounds, progressive jackpot slots, and themed titles. Popular titles frequently played by Bangladesh players include Fortune Ox and other high-RTP Pragmatic Play releases. The full game library is accessible via the Slots section after logging in.

Yes — e111 is fully optimised for mobile browsers on both Android and iOS devices. You can access every feature of the platform — including deposits via bKash, sports betting, live casino, and slot games — directly from your mobile browser without needing to download any app. The mobile interface is responsive and designed for smaller screens, making it convenient to play from anywhere in Bangladesh.

Return to Player (RTP) percentages on e111 slot games vary by title and provider. Most Pragmatic Play and NetEnt slots available on e111 have published RTPs ranging from 94% to 97%. RTP figures represent the theoretical long-term payout percentage and do not guarantee individual session results. You can find the specific RTP for any game by clicking the information or paytable button within the game itself.

e111's live casino is powered by Evolution Gaming and Ezugi, streaming real dealer games in HD from professional studio environments. Games available include live baccarat, roulette, blackjack, and Andar Bahar — a popular choice among South Asian players. You place bets in real time using your e111 wallet, and results are determined by physical cards or a real roulette wheel, not an RNG. A stable internet connection is recommended.

e111 offers a welcome bonus to new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of registration. Bonuses are credited to your account automatically upon qualifying deposit. Always read the full bonus terms before claiming, as minimum odds, game restrictions, and wagering requirements will apply to any bonus funds received.

Wagering requirements on e111 bonuses specify how many times you must wager the bonus amount before it can be withdrawn as real money. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements and eligible games vary by promotion — always check the specific terms attached to each offer.

Yes — most e111 bonuses carry an expiry window, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within the expiry period, the bonus and any winnings derived from it will be forfeited automatically. The specific expiry date for any active bonus can be checked in the Bonuses section of your e111 account dashboard.

e111 rewards regular players through a loyalty programme that recognises consistent play across sports betting, casino games, and slots. As you accumulate activity points, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, personalised bonuses, faster support response times, and exclusive promotions. Full details of the current loyalty tier structure are available in the Promotions section of the e111 platform.

Some e111 bonuses are eligible for use on sports betting markets including cricket, football, and kabaddi, while others are restricted to casino games or slots only. The eligible product category is always stated in the individual promotion's terms. Sports betting bonuses typically require minimum odds of 1.5 or higher per selection to count toward wagering. Check the active promotions page in your account for current bonus eligibility rules.

e111 uses industry-standard 256-bit SSL encryption on all pages and transactions, meaning your personal data and financial information are protected during every session. Player funds are held in segregated accounts, separate from operational funds, to ensure they are always available for withdrawal. e111 also employs two-factor authentication (2FA) for account login, adding an extra layer of security against unauthorised access.

The minimum age to register and play on e111 is 21 years old. This applies to all players regardless of their location within Bangladesh. Age is verified at registration via self-declaration and confirmed through KYC document checks before withdrawals are processed. Any account found to belong to a player under 21 will be immediately suspended, and deposited funds will be returned without any associated winnings.

You can self-exclude from e111 at any time by contacting the dedicated responsible gaming team at [email protected] or by using the self-exclusion option in your account settings. Self-exclusion takes effect immediately — your account is locked, all marketing communications stop, and your profile is flagged to prevent re-registration during the exclusion period. Minimum self-exclusion is 6 months; permanent closure is also available.

Yes — e111 provides deposit limit controls that allow you to cap how much you can deposit in any daily, weekly, or monthly period. You can set or adjust these limits from the Responsible Gaming section of your account dashboard. Limits can be reduced instantly, but any request to increase an existing limit is subject to a mandatory 48-hour review period, giving you time to reconsider.

e111 customer support is available 24 hours a day, 7 days a week. You can reach the team by emailing [email protected] for general queries or [email protected] specifically for responsible gaming concerns. WhatsApp support is also available at +880 1700 000 111. All support is provided in English and response times are typically within 1 to 2 hours. Support hours run on Bangladesh Standard Time (BST, UTC+6).