e111 Terms & Conditions

1 Definitions

In these Terms, the following definitions apply unless the context clearly requires otherwise:

• "Platform" means the e111 website accessible at https://e111.io and all associated services, applications, and features offered therein.
• "Player" / "User" / "You" means any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "Account" means the registered player account created by a User on the Platform.
• "Balance" means the funds held in a Player's Account wallet, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means promotional credits, free bet credits, or any non-cash value credited to an Account subject to wagering requirements.
• "Real Money Funds" means funds deposited by the Player via an approved payment method that are available for wagering and withdrawal subject to these Terms.
• "Wager" / "Bet" means any stake placed by a Player on a sports event, casino game, or other offering available on the Platform.
• "Approved Payment Methods" means bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, as accepted by the Platform from time to time.
• "Responsible Gaming Tools" means the suite of player protection features including deposit limits, session time limits, reality checks, and self-exclusion available in every Account.
• "Prohibited Conduct" means any action listed under Section 8 of these Terms.

2 Eligibility

To register and maintain an Account on e111, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age;
• You are a natural person (not a corporation, trust, partnership, or other legal entity);
• You are acting on your own behalf and not as an agent or representative of any third party;
• You are not registered on any national or international self-exclusion register that would prohibit you from gambling;
• You have not previously had an Account closed by e111 for breach of these Terms;
• You have the legal capacity to enter into a binding agreement under the laws applicable to you;
• You are not a current employee, officer, director, consultant, or immediate family member of any employee of e111 or its affiliated companies.

e111 reserves the right to request documentary evidence of age, identity, and address at any stage of the registration process or thereafter. Failure to provide satisfactory documentation within the timeframe requested will result in Account suspension and may result in permanent closure.

3 Account Registration

3.1 Registration Process

To access betting and casino services on e111, you must complete the registration process in full. You agree to provide accurate, current, and complete information during registration and to keep that information updated at all times. Providing false or misleading information is a material breach of these Terms and will result in immediate Account closure without refund of any pending withdrawals or bonus funds.

3.2 One Account Rule

Each individual may hold only one (1) registered Account on the e111 Platform. Operating multiple Accounts — whether under the same name, same device, same IP address, same payment method, or any other shared identifying characteristic — is strictly prohibited. Where duplicate Accounts are detected, e111 reserves the right to close all associated Accounts and to void any outstanding bets, bonus awards, and pending withdrawals across all affected Accounts.

3.3 Account Security

You are solely and entirely responsible for the security of your Account credentials, including your username, password, and any one-time passwords (OTP) delivered to your registered mobile number. You must not share your login credentials with any other person. e111 will treat all activity conducted through your Account as authorised by you. If you suspect unauthorised access to your Account, you must contact e111 support immediately at [email protected].

3.4 Account Verification (KYC)

e111 operates a Know Your Customer (KYC) verification process. As part of this process, you may be required to submit copies of government-issued photo identification (such as a National ID card or passport), proof of address, and proof of payment method ownership before deposits are accepted or withdrawals are processed. e111 complies with applicable anti-money laundering (AML) standards and will handle all submitted documents in accordance with our Privacy Policy.

4 Deposits & Withdrawals

4.1 Approved Payment Methods

e111 accepts deposits and processes withdrawals exclusively via Approved Payment Methods. All transactions are denominated in Bangladeshi Taka (BDT). e111 does not accept deposits from third-party accounts — the payment method used to deposit must be registered in your own name.

4.2 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your e111 Account within two (2) minutes of successful transaction confirmation. Bank transfer deposits via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank may take up to one (1) banking day. The minimum single deposit amount is ৳200. e111 does not charge a fee on deposits; however, your mobile banking provider may apply their own transaction charges.

4.3 Withdrawal Processing

Withdrawal requests are processed by e111 within twenty-four (24) hours of submission, subject to successful KYC verification and provided no compliance review is pending on your Account. Withdrawals are paid to the same payment method used for your most recent deposit. The minimum withdrawal amount is ৳500. e111 reserves the right to request additional verification before processing any withdrawal that it deems unusual in size or frequency.

4.4 Transaction Limits

e111 may apply daily, weekly, and monthly transaction limits to individual Accounts at its discretion, particularly where Responsible Gaming considerations apply or where AML thresholds are approached. Players may also voluntarily request reduced deposit limits through the Responsible Gaming tools section of their Account dashboard.

4.5 Inactive Accounts

An Account is considered inactive if no login or transaction activity has occurred for a continuous period of twelve (12) months. e111 reserves the right to apply an inactivity administration fee of ৳500 per month after the inactive period threshold is reached, deducted from the Account Balance until the Balance reaches zero. Players will be notified by email prior to any deduction. Reactivation of an inactive Account is possible by contacting [email protected].

5 Betting Rules

5.1 Placement of Bets

All bets placed on e111 are final once confirmed by the Platform. It is your responsibility to verify the accuracy of each bet — including the event, market, selection, and stake — before confirmation. e111 will not accept requests to cancel or amend a bet after it has been confirmed, except where the Platform has published specific rules permitting cancellation for a particular market.

5.2 Odds and Markets

Odds displayed on e111 are subject to change up until the point at which a bet is confirmed. If odds change between the time you select them and the time your bet is confirmed, e111 will notify you of the updated odds and give you the opportunity to accept or decline the revised price. e111 reserves the right to suspend, void, or restrict any market at any time without prior notice, including but not limited to situations involving suspected match-fixing, data errors, or force majeure events.

5.3 Void Bets

A bet may be declared void where: (a) the event is cancelled or abandoned and not completed within 24 hours of the scheduled start time; (b) an obvious pricing error has occurred; (c) the bet has been placed in contravention of these Terms; or (d) e111 has reasonable grounds to believe the integrity of the event is compromised. Void bets are returned to the player's Account Balance as Real Money Funds.

5.4 Maximum Winnings

e111 applies a maximum single-bet payout limit, which may vary by sport, market type, and event. The applicable limit will be displayed in the bet placement interface. Any winnings calculated above the applicable limit will be reduced to that limit. This does not affect the return of your stake.

6 Casino Games

The casino games available on e111 are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games use independently audited random number generation (RNG) systems to ensure fair and unpredictable outcomes. e111 does not control or influence the outcome of any casino game.

The Return to Player (RTP) percentage for each slot or table game is determined by the game provider and is disclosed within the game information panel. e111 does not guarantee that any individual player will achieve the stated RTP during any given session, as RTP represents a long-term statistical average across all players.

In the event of a technical malfunction during a casino game session — including server disconnections, software errors, or display failures — the round in progress may be declared void and the wagered amount returned to the player's Balance. e111 will not be liable for any theoretical winnings that would have been earned had the malfunction not occurred.

Live casino games are operated by trained dealers in professional studio environments and streamed to players in real time. Players participating in live casino games agree to conduct themselves respectfully via the in-game chat function. Abusive, threatening, or inappropriate language directed at dealers or other players may result in immediate removal from the table and Account review.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, free spins, and promotional credits offered by e111 are subject to specific terms and conditions communicated at the time of each offer. In the absence of specific terms, the following general bonus terms apply.

7.2 Wagering Requirements

Bonus Funds must be wagered a specified number of times (the "Rollover" or "Wagering Requirement") before any portion of the Bonus Funds or associated winnings may be withdrawn. The Wagering Requirement applicable to each bonus will be stated in the promotional offer details. Until the Wagering Requirement is fully met, Bonus Funds are not available for withdrawal.

7.3 Bonus Restrictions

Unless otherwise specified in an individual promotion's terms: (a) bonuses are available to one Account per household, IP address, and payment method; (b) bonuses may not be transferred between Accounts; (c) e111 reserves the right to withdraw a bonus from an Account if it has reasonable grounds to believe the bonus was claimed through abuse, fraud, or exploitation of a technical error; (d) bets placed at reduced odds or on opposing outcomes simultaneously (arbitrage) will not contribute to Wagering Requirements.

7.4 Expiry

All Bonus Funds and associated Wagering Requirements expire within thirty (30) calendar days of the bonus being credited to an Account, unless a different expiry period is stated in the specific promotion's terms. Expired Bonus Funds and any associated winnings are forfeited automatically.

8 Prohibited Conduct

The following actions are strictly prohibited on the e111 Platform. Engaging in any Prohibited Conduct will result in immediate Account suspension, forfeiture of Balance and pending winnings, and may result in referral to relevant authorities:

• Providing false, misleading, or fraudulent information at any point during registration or Account use;
• Registering or operating more than one Account, or assisting another person in circumventing the one-account rule;
• Using or attempting to use automated tools, bots, scripts, or artificial intelligence to place bets or interact with the Platform;
• Exploiting software errors, display glitches, pricing mistakes, or any other technical faults for financial gain;
• Engaging in any form of match-fixing, spot-fixing, or corrupt activity in relation to any event offered on the Platform;
• Colluding with other players to influence the outcome of casino table games or poker variants;
• Using a payment method that does not belong to you or using funds that are the proceeds of criminal activity;
• Attempting to launder money through the Platform in any form;
• Using a virtual private network (VPN) or proxy service to circumvent geographic or account-level restrictions;
• Harassing, threatening, or abusing e111 staff, live dealers, or other players via any communication channel;
• Claiming multiple welcome bonuses through the use of different personal details, devices, or payment methods.

9 Suspension & Account Closure

e111 reserves the right to suspend or close any Account at any time, with or without prior notice, in any of the following circumstances:

• Breach or suspected breach of any provision of these Terms;
• Failure to complete identity verification within the requested timeframe;
• Reasonable suspicion of fraud, money laundering, or match-fixing;
• Receipt of a request from a law enforcement or regulatory authority;
• Account inactivity as described in Section 4.5;
• Receipt of a voluntary self-exclusion request from the Account holder.

Where an Account is closed due to a breach of these Terms, e111 reserves the right to withhold the Account Balance pending investigation. Where no breach is found, or where the closure is for administrative reasons unrelated to player conduct, the verified Account Balance will be returned to the player via their registered payment method within ten (10) business days.

Players who wish to voluntarily close their Account in good standing may do so by submitting a written request to [email protected]. Any verified Balance will be returned within five (5) business days of the closure request being processed.

10 Responsible Gaming

e111 is committed to promoting responsible gaming. All registered players have access to the following tools directly from their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Session Time Limits: Set a maximum session duration. When the limit is reached, you will be automatically logged out.
• Reality Checks: Receive periodic notifications during play reminding you of the time you have spent on the Platform in the current session.
• Self-Exclusion: Voluntarily exclude yourself from the e111 Platform for a defined period (minimum 6 months) or permanently. During self-exclusion, your Account will be suspended, you will not receive promotional communications, and you will not be able to log in or deposit.
• Account Cooling-Off: Take a short break of 24 hours, 7 days, or 30 days without committing to a full self-exclusion period.

Players requesting self-exclusion or account cooling-off should contact [email protected] with the subject line "Self-Exclusion Request". e111 will action all self-exclusion requests within 24 hours of receipt. For urgent cases, please contact our WhatsApp support line at +880 1700 000 111.

e111 enforces a strict 21+ age policy. Any player found to be under 21 years of age will have their Account immediately closed, all bets voided, and any deposits returned to the payment method used, with no payment of winnings.

11 Limitation of Liability

To the fullest extent permitted by applicable law, e111 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings, profits, or revenue;
• Loss of data or Account access due to technical failure;
• Losses arising from your reliance on odds, market information, or statistics displayed on the Platform;
• Losses caused by unauthorised access to your Account resulting from your failure to maintain adequate security of your credentials;
• Interruptions to the Platform due to maintenance, server downtime, or third-party service failures.

The Platform is provided on an "as is" and "as available" basis. e111 makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform or any content contained therein. In jurisdictions that do not permit the exclusion of certain warranties, e111's liability shall be limited to the minimum extent permitted by law.

Nothing in these Terms excludes or limits e111's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

12 Privacy & Data Protection

e111 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

e111 uses SSL/TLS encryption to protect data transmitted between your device and the Platform. Account credentials are stored using industry-standard hashing techniques. e111 will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as necessary to operate the Platform and comply with applicable law.

For full details on how e111 handles your data, your rights under applicable data protection legislation, and how to submit a data access or deletion request, please review the full Privacy Policy.

13 Amendments to These Terms

e111 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, e111 will notify registered players by email to the address on file and will display a prominent notice on the Platform for a period of at least fourteen (14) days prior to the amended Terms taking effect.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree with any amended Terms, you must stop using the Platform and close your Account before the amended Terms take effect. Account closure requests in this context will be treated as closures in good standing under Section 9.

The current version of these Terms is always accessible at https://e111.io/terms-conditions. The "Last Updated" date at the top of this page reflects the date on which the most recent revision was made.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the general principles of online gaming and e-commerce applicable in the jurisdiction in which the Platform operates.

In the event of a dispute between you and e111, you should first contact our support team at [email protected] with full details of your complaint. e111 operates a formal complaints procedure and aims to resolve all complaints within five (5) business days of receipt. Complex complaints may take up to twenty-eight (28) calendar days to resolve.

e111 is committed to fair and transparent dispute resolution. If a complaint cannot be resolved to your satisfaction through direct communication with e111's support team, the matter may be referred to an independent dispute resolution process. Details of available dispute resolution options will be provided upon request.

15 Contact Information

For all questions, complaints, or requests relating to these Terms, please contact e111 using the following details. All contact information is provided as plain text only and is not a clickable link.

• General Support: [email protected]
• Responsible Gaming: [email protected]
• WhatsApp (24/7): +880 1700 000 111
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

Responses to email enquiries are typically provided within two (2) hours during standard operating hours. WhatsApp support typically responds within five (5) minutes during peak hours.