Responsible Gaming
at e111
Gambling at e111 is meant to be entertaining — a fun way to follow cricket, explore casino games, and enjoy sports markets. But we also know that for some players, gambling can stop being fun. This page outlines the tools, policies, and resources e111 provides to help every player stay in control, every time they play.
We Take Responsible Gaming Seriously
At e111, responsible gaming is not a checkbox — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we understand that every player's circumstances are different. That is why we have built a comprehensive set of tools that puts you in control of your gambling activity at all times.
Our responsible gaming framework covers four key areas: deposit and spending limits, session time controls, cooling-off periods, and full self-exclusion. Each of these tools is available free of charge to every registered e111 player, and all can be activated instantly from your account settings without needing to contact support.
e111 also employs proactive monitoring practices. Our platform flags unusual patterns — such as extended session lengths, rapidly increasing bet sizes, or repeated failed withdrawal reversals — and our support team may reach out to check in with players who show these indicators. We do this because we genuinely care about the wellbeing of our players, not just their activity on the platform.
Responsible Gaming Adoption at e111
Figures are internal estimates based on platform engagement data. Updated quarterly.
Six Tools to Keep You in Control
Every e111 player has free, instant access to these responsible gaming tools. You can activate, adjust, or escalate any of them directly from your account dashboard.
Deposit Limits
Set a maximum amount you are allowed to deposit within any given daily, weekly, or monthly period. Once your limit is reached, e111 will automatically block any further deposits until the period resets. Limits can be reduced immediately but increases require a 48-hour cooling-off period to take effect — giving you time to reflect.
Session Time Limits
Define how long you want your gambling sessions to last. e111 will display a visible on-screen reminder when your chosen session duration is reached and will offer you the option to log out. If you do not respond, the platform will log you out automatically, preventing unplanned extended sessions.
Reality Checks
Reality check pop-ups appear at regular intervals — every 30, 60, or 120 minutes — while you are actively playing. Each pop-up shows your net session result (total wagered minus total won) and time elapsed, so you always have a clear, factual picture of your session before deciding whether to continue.
Cooling-Off Periods
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains accessible for viewing your history and withdrawing remaining funds, but you will be unable to place any bets or make deposits.
Self-Exclusion
Self-exclusion is e111's strongest responsible gaming tool. You can self-exclude for a minimum of 6 months or permanently close your account. Once self-exclusion is activated, your account is immediately locked, marketing communications stop, and your profile is flagged to prevent re-registration during the exclusion period. This action cannot be reversed once initiated.
Loss Limits
In addition to deposit limits, e111 allows you to set a maximum net loss threshold per day, week, or month. If your losses reach the threshold you have set, the platform will automatically restrict further wagering for the remainder of that period. This tool is particularly useful for players who deposit in bulk but want to protect against runaway losses in a single session.
Recognising Problem Gambling
Problem gambling can develop gradually. Many players do not notice the warning signs until gambling has already had a significant impact on their finances, relationships, or mental health. Below are some of the most common indicators that gambling may be becoming a problem.
If you recognise two or more of these signs in yourself, we strongly encourage you to use one of e111's responsible gaming tools, speak to our support team at [email protected], or contact a dedicated problem gambling helpline. You are not alone, and help is available.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost, often leading to larger and larger bets that extend losses further.
Gambling Beyond Your Means
Spending money on gambling that was intended for essential expenses such as rent, bills, groceries, or family needs in Dhaka, Chittagong, or wherever you are based.
Inability to Stop
Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to limits you set for yourself before starting a session.
Neglecting Responsibilities
Missing work, neglecting family commitments, or withdrawing from social activities in order to spend more time gambling on e111 or other platforms.
Borrowing to Gamble
Taking loans, using credit, or borrowing money from friends or family members specifically to fund gambling activity.
Concealing Gambling Activity
Hiding the extent of your gambling from partners, family, or close friends, or feeling shame or guilt about how much time or money you have spent.
Strictly 21+ — No Exceptions
e111 enforces a strict minimum age of 21 years for all players. This requirement applies to every player, regardless of location within Bangladesh — whether you are registering from Dhaka, Rajshahi, Khulna, Mymensingh, Rangpur, Barisal, or anywhere else.
During registration, all players must confirm that they are 21 or older. e111 then conducts identity and age verification as part of the standard KYC process. Players are required to submit a valid government-issued ID such as a National ID card, passport, or driving licence before withdrawals are processed.
If e111 has reasonable grounds to suspect that an account holder is under 21, the account will be immediately suspended pending verification. Any funds deposited by an underage player will be returned and no winnings will be paid. If you are a parent or guardian and believe a minor in your care has registered on e111, contact us immediately at [email protected].
21+ Only
The e111 platform is strictly for adults aged 21 and above. Underage gambling is illegal and harmful.
What e111 Commits to Every Player
Responsible gaming is an ongoing commitment, not a one-time policy. Here is what every e111 player can expect from us as part of our responsible gaming programme.
Transparent Account Information
e111 provides every player with a complete, real-time view of their transaction history, bet history, win/loss record, and current responsible gaming settings at any time via their account dashboard.
No Predatory Marketing
e111 will never send promotional materials to a player who has self-excluded, activated a cooling-off period, or explicitly opted out of marketing communications. Players who have flagged responsible gaming concerns will not receive bonus or deposit incentive emails.
Staff Training
All e111 customer support staff who interact with players receive dedicated responsible gaming training. They are equipped to identify warning signs and to respond sensitively and constructively to players who raise concerns about their gambling behaviour.
Prompt Self-Exclusion Processing
All self-exclusion requests submitted to [email protected] or via account settings are actioned immediately — within minutes, not days. We do not delay or discourage self-exclusion requests under any circumstances.
Regular Policy Review
e111 reviews its responsible gaming policies at least once per year and updates its tools and procedures in line with industry best practice developments. Changes to this page are always communicated to registered players by email.
Reach Out — We Are Here 24/7
If you are concerned about your gambling, or the gambling of someone close to you, please do not hesitate to reach out. All contact details below are plain text only and are not clickable links.
Responsible Gaming Email
Dedicated inbox monitored by our trained RG support team. Responses within 2 hours during peak hours.
[email protected]General Support Email
For account management, self-exclusion requests, and general responsible gaming queries.
[email protected]WhatsApp Support
Reach our support team via WhatsApp for faster responses. Available 24 hours a day, 7 days a week.
+880 1700 000 111Support Hours
Our responsible gaming team is available around the clock. No appointment needed — just get in touch.
24/7 — BST (UTC+6)Still Want to Play? Do It Safely.
e111 offers cricket betting, live casino, slots, and sports markets — all designed to be fun, fair, and safe. Set your limits before you start and enjoy the game on your own terms.